Refunds & replacements

Replacement promise

If a login stops working during its period, tell us through the Help page (or reply to your delivery email) and we'll send a replacement, usually within a few hours.

Refunds

Because logins are delivered instantly, orders aren't refundable once delivered, except when we can't deliver or replace a working login. In that case we refund you, to your original payment method or to your ToolsNine wallet, whichever you prefer.

Unpaid or failed payments

If a payment doesn't go through, nothing is charged. Crypto that arrives after an order has expired is added to your wallet as credit.

How to ask

Use the Help page with your order number, or email sumit@mailbloom.com.

Questions? Visit the Help centre.