How can we help?
Most answers are below. If not, send us a message and we'll reply by email, usually within a few hours.
Common questions
I paid but didn't get my login
Your login shows on the order page right after payment and is emailed to you. Check spam, or sign in to see all your orders. Crypto payments can take a few minutes to confirm. Still nothing? Send us a message with your email and we'll sort it out.
My login stopped working
Send us a message with your order number and choose "My login doesn't work". We'll send a replacement, usually within a few hours.
I lost the link to my order
Sign in with your email: we'll send a one-time link, and your account shows every order with its login.
My code says it's used up or invalid
Codes have rules (how many uses, which products, dates). The cart tells you which one didn't match. If you think it's wrong, send us the code and we'll check.
Can I get a refund?
Logins are delivered instantly, so we replace a login that stops working rather than refund. If we can't deliver or replace one, we refund you. Read the policy.
How does the wallet work?
Add funds by card or crypto, then pay for anything in one click. The balance never expires.